This browser is not supported. To ensure the best possible user experience, please use one of the following browsers:
Chrome | Firefox | Internet Explorer | Safari | Opera


Select your location: 

United States

Europe

Canada

Australia

United States

HSI USA Inc. is registered as a money services business with the U.S. Financial Crimes Enforcement Network (FinCEN) and is licensed as a money transmitter in various U.S. states, Nationwide Multistate Licensing System & Registry (NMLS) ID number: 1106555. HSI USA Inc. is incorporated in Utah, with a registered office at c/o Goodwin Procter LLP, The New York Times Building, 620 Eight Avenue, New York, NY 10018.

HSI USA Inc. is licensed in the following US jurisdictions:

Jurisdiction Regulatory Agency PDF License
Alabama Alabama Securities Commission Sale of Checks Act 
Alaska Alaska Department of Commerce, Community, and Economic Development Alaska Money Services Act 
Arizona Arizona State Banking Department Transmitters of Money Act 
Arkansas Arkansas Securities Department Uniform Money Services Act 
California California Department of Business Oversight Money Transmission Act 
Colorado Office of the State Bank Commissioner Money Transmitters Act 
Connecticut Connecticut Department of Banking Money Transmission Act 
Delaware Delaware Office of the State Bank Commissioner The Sale of Checks Act 
District of Columbia District of Columbia Deparment of Insurance, Securities and Banking - Banking Bureau Money Transmitter Law 
Florida Florida Office Of Financial Regulation Money Transmitters Code 
Georgia Georgia Department of Banking and Finance Sale of Checks Act 
Idaho Idaho Department of Finance Money Transmitters Act 
Illinois Illinois Department of Financial and Professional Regulation Transmitters of Money Act 
Indiana Indiana Department of Financial Institutions Money Transmitters Act 
Iowa Iowa Division of Banking Money Services Act 
Kansas Kansas Office of the State Bank Commissioner Money Transmitters Act 
Kentucky Kentucky Department of Financial Institutions Money Transmitters Act 
Maine Maine Department of Professional and Financial Regulation Money Transmitters Act 
Maryland Maryland State Bank Commissioner Money Transmitter Act 
Massachusetts Office of Consumer Affairs and Business Regulation Sale of Checks 
Michigan State of Michigan Department of Insurance and Financial Services Money Transmission Services Act 
Mississippi Mississippi Department of Banking and Consumer Finance Sale of Checks Act 
Missouri State of Missouri Division of Finance Sale of Checks Law 
Nebraska Nebraska Department of Banking and Finance Sale of Checks Act 
Nevada

Department of Banking and Industry, Financial Institutions Division

Money Transmitter 
New Hampshire New Hampshire Banking Department Money Transmission Act 
New Jersey New Jersey Department of Banking and Insurance Money Transmitters Act 
New Mexico Financial Institutions Division Uniform Money Services Act 
New York Department of Financial Services Money Transmitters Act 
North Carolina North Carolina Commissioner of Banks Money Transmitters Act 
North Dakota North Dakota Department of Financial Institutions Money Transmitters Act 
Ohio Ohio Division of Financial Institutions Transmitters of Money Law 
Oklahoma Oklahoma Banking Department Oklahoma Financial Transactions Reporting Act 
Oregon Oregon Department of Consumer and Business Services - Division of Finance and Corporate Securities Money Transmitters Act 
Pennsylvania Pennsylvania Department of Banking and Securities Licensing Business of Transmitting Money or Credit Act 
Puerto Rico Puerto Rico Office of the Commissioner of Financial Institutions - Regulation and Licensing Division Laws to Regulate the Business of Money Transfers 
Rhode Island Rhode Island Division of Banking Sale of Checks and Electronic Money Transfer Law 
South Dakota South Dakota Department of Labor and Regulation - Division of Banking Money Order Business 
Tennessee Department of Financial Institutions Tennesse Money Transmitters Act 
Texas Texas Department of Banking Money Services Business Statute 
Utah State of Utah Department of Financial Institutions Check Cashing Registration Act 
Vermont Vermont Department of Financial Regulation Money Services Act 
Virgin Islands Division of Banking and Insurance Uniform Money Services Act 
Virginia Bureau of Financial Institutions Money Order Sales and Money Transmission Services 
Washington Washington Department of Financial Institutions Uniform Money Services Act 
West Virginia West Virginia Department of Banking Issuance and Sale of Checks Drafts and Money Orders Act 
Wyoming Wyoming Division of Banking Wyoming Money Transmitters Act 


Making a Complaint Regarding HSI USA Inc.

To file a complaint, please contact the Customer Support Center for HSI USA Inc. before contacting your jurisdiction with a complaint.

There are several ways to contact HSI USA Inc. which can be found by clicking here.

After first contacting HSI USA Inc. if you still have an unresolved complaint regarding the company's money transmission services, residents of certain jurisdictions may also consider the following:

i. Alaska. 
If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with HSI USA Inc. you may contact the Alaska Department of Commerce, Community and Economic Development, Division of Banking and Securities, Money Service Businesses at (907) 269-8140 or by mail at: 550 West Seventh Avenue, Suite 1850, Anchorage, AK 99501, or by going to the website at: https://www.commerce.alaska.gov/web/dbs/ConsumerFinance/MoneyServiceBusinesses.aspx.

ii. California. 
If you have complaints with respect to any aspect of the money transmission activities conducted at www.myogwallet.com you may contact the California Department of Financial Institutions at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov , or by mail at Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

iii. Colorado.
Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT you must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOU MONEY: All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

iv. Florida. 
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792

v. Illinois. 
If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted by HSI USA Inc. you may contact the Illinois Department of Financial and Professional Regulation toll free at 1-888-472-4858.

vi. Maryland. 
The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding HSI USA Inc. (license number: 4875886, and NMLS No: 1106555) at: Commissioner of Financial Regulation, Attention Complaint Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, toll-free telephone number: 1-888-784-0134.

vii. New York. 
HSI USA Inc. at 575 Market Street, Suite 3650, San Francisco, CA 94105, is licensed by the New York State Department of Financial Services to receive money for transmission and to transmit the same. New York customers can direct unresolved complaints to regulatory authorities at: Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany, NY 12257; 1-877-BANK-NYS (1-877-226-5697); http://www.dfs.ny.gov/consumer/fileacomplaint.htm.

viii. Texas.
If you have a complaint, first contact the consumer assistance division (Support Center) of HSI USA Inc. at 1-877-546-8220. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to: 
Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
Telephone Number: 1-877-276-5554 (toll free)
Website Address: www.dob.texas.gov

ix. Washington.
If you have a complaint, first contact the consumer assistance division (Support Center) of HSI USA Inc. at 1-877-546-8220. If you still have an unresolved complaint you may file it by contacting the Washington Division of Consumer Services: 

Online: http://www.dfi.wa.gov/consumers/file-complaint/consumer-services

Mail or fax: http://www.dfi.wa.gov/documents/complaint-forms/consumer-services-complaint.pdf

Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334).

Email us: CSEnforceComplaints@dfi.wa.gov.

Europe

Hyperwallet Systems Europe Limited is authorized by the Financial Conduct Authority (FCA) to conduct electronic money service activities under the Electronic Money Regulations 2011, no. 900698, in the United Kingdom and throughout the European Economic Area (click here for further information). Hyperwallet Systems Europe Limited is registered in England and Wales, no. 10215249, with a registered office at Suite 211, 63, St. Mary Axe, London, EC3A 8AA. 

Making a Complaint Regarding Hyperwallet Systems Europe Limited

To file a complaint, please contact the Customer Support Center for Hyperwallet Systems Europe Limited before contacting your jurisdiction with a complaint.

There are several ways to contact Hyperwallet Systems Europe Limited, which can be found by clicking here.

After first contacting Hyperwallet Systems Europe Limited, we will attempt to resolve your complaint as quickly as possible under the circumstances and will provide a reply addressing your complaint within 15 business days of receipt. In some exceptional circumstances due to reasons beyond our control, we may write to you to advise that we need a longer timeframe; however, in such event, we will take no longer than 35 business days to address your complaint.

if your complaint is not resolved, you may refer it directly to The Financial Ombudsman Service ("FOS") by e-mailing complaint.info@financial-ombudsman.org.uk or calling 0800 023 4567. The website address is www.financial-ombudsman.org.uk.

You can also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr to do this.


Canada

Hyperwallet Systems Inc. is registered as a money services business with both the Canadian Financial Transactions and Reports Analysis Centre (FINTRAC), no. M08905000, and the Quebec Autorité des Marchés Financiers (AMF), no. 901204 (click here for a copy of the AMF license). Hyperwallet Systems Inc. is federally incorporated, with a registered office at c/o McCarthy Tétrault LLP, Suite 2400, 745 Thurlow Street, Vancouver, BC V6E 0C5. 

Making a Complaint Regarding Hyperwallet Systems Inc.

To file a complaint, please contact the Hyperwallet Customer Support Center here.


Australia

Hyperwallet Systems Australia Pty Ltd is registered with the Australian Securities and Investments Commission ("ASIC"), no. 616 937 716, with a registered office at c/o MinterEllison, Governor Macquarie Tower, 1 Farrer Place, Sydney NSW 2000, Australia. Hyperwallet Systems Australia Pty Ltd holds an Australian Financial Service ("AFS") license (click here for further information).

Financial Services Guide

Access a copy of Hyperwallet Systems Australia Pty Ltd's Financial Services Guide here.

Making a Complaint Regarding Hyperwallet Systems Australia Pty Ltd

To file a complaint, please contact the Customer Support Center for Hyperwallet Systems Australia Pty Ltd before contacting your jurisdiction with a complaint, which can be found by clicking here.

After first contacting Hyperwallet Systems Australia Pty Ltd, if your complaint is unresolved 45 days from the date you first made the complaint, you may refer it directly to The Financial Ombudsman Service ("FOS") by e-mailing info@fos.org.au, calling 1800 367 287, or by lodging your complaint online at http://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/.