Contact Us

Frequently Asked Questions

Our frequently asked questions service offers answers to common questions.  If you don't find an answer, please contact our customer support and a representative will be able to assist you.

Telephone Support

Live Customer Support Representatives are available Monday - Friday from 8:00am - 5:00pm Pacific Time (16:00 - 01:00 Greenwich Time).

  • Canada Toll-Free:  1-877-546-8220
  • USA Toll-Free:  1-877-546-8220
  • Mexico Toll-Free: 01-800-681-1521
  • Taiwan Toll-Free: 00801148916
  • Hong Kong: 852-300-85617
  • Singapore: 1-800-130-1762
  • Germany: 1-604-638-6657
  • New Zealand: 0800-444011
  • Australia:  1-800-110-134

Email Support

If you have any questions or comment, please fill out and submit the following form or email and a customer support representative will respond as soon as possible. Please include your Distributor ID or My OG Wallet account number in all correspondence.

If your inquiry is in regards to a specific transaction, please provide a detailed description of the transaction you were attempting.


Your Email Address:*


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USD Visa Card:
The Organo Gold Visa Prepaid Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Bancorp Bank; Member FDIC.

CAD Visa Card:
The Organo Gold Visa Prepaid Card is issued by All Trans Financial Services Credit Union Limited pursuant to a license from Visa International Inc.